Frequently Asked Questions
When I book my accommodation do I have to pay a deposit?
Yes. A 25% non-refundable deposit is payable at the time of booking.
When do I have to pay the balance of my accommodation?
In most instances full payment is required 14 days prior to your arrival.
What time can I check into my accommodation?
Check in time is from 2.00pm.
What if I arrive earlier, can I check in early?
In most instances your accommodation has only been vacated the morning of the day you are arriving. Unfortunately we cannot provide an earlier check. Our transfer service also operates within certain hours.
Where can I store my luggage if I arrive earlier or depart later than the pre set check in and checkout times?
There are two options. The Sunferries Breakwater ferry terminal in Townsville has storage lockers. You may wish to leave your bags here and spend the day exploring Townsville. The Nelly Bay Ferry Terminal also has storage lockers, and you could spend the day exploring Magnetic Island.
If I travel by passenger ferry, how do I get to my accommodation from the Nelly Bay Ferry Terminal?
We’ll be there to meet you at the Nelly Bay Ferry Terminal and transfer you to your accommodation.
Do I need to let you know when I am arriving?
Yes please. We don’t run a dedicated service to meet each ferry. Our transfers operate only on request. Once you know your travel plans please let us know what ferry you are likely to be on and we can book in your transfer. Because we understand delays in travel happen, we also ask that you phone the office (07 4778 5955) as you board the passenger ferry so that we know you made the ferry we expected you on.
What time is checkout?
Check out is strictly 10am. Often we have guests arriving to your accommodation on the day of your departure and require the time to clean the accommodation.
How do I get to the Ferry Terminal When I leave?
As long as it is between 8am and 10am we will collect you from your accommodation and transfer you to the ferry terminal. Please let us know 24 hours before your intended departure which ferry you’d like to depart the island on.
What if I need to leave earlier?
Taxis operate on Magnetic Island for those guests requiring early morning transfers. The number is the National Taxi number 131008.
For specific questions about your chosen accommodation please refer to the information sheet relevant to each property.
