** Please read these terms and conditions carefully as these conditions incorporate the basis on which all bookings for Best of Magnetic are accepted **
*SPECIAL COVID-19 TERMS WHILE TRAVEL RESTRICTIONS REMAIN IN FORCE*
All payments made on reservations are refundable if travel to Magnetic island is not permitted subject to –
- the travel restriction still applies 14 days before your booked arrival
- the travel restriction applies from the address provided in your booking
- card fee and booking fee are not refundable
For all other cancellations –
For bookings cancelled more than 14 days prior to arrival date, a cancellation fee equal to 25% of the total reservation charges (including all extras) applies.
For bookings cancelled 14 days or less prior to arrival date, a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
For bookings cancelled on or after arrival date, or during stay a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
Failure to arrive for a booking will be treated as a cancellation and a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
If after arrival, clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, any compensation or refund is at the total discretion of Best of Magnetic management.
Refunds can only be processed to the credit card that was used to pay for the booking. All other refunds will be paid via cheque or direct deposit only. Refund processing may take up to ten (10) business days.
Bookings made through other Agents
Best of Magnetic bears no responsibility for monies paid via a travel agency or 3rd party internet portals until cleared funds are received into the trust account of Best of Magnetic