** Please read these terms and conditions carefully as these conditions incorporate the basis on which all bookings for Best of Magnetic are accepted **
*SPECIAL COVID-19 TERMS WHILE TRAVEL RESTRICTIONS REMAIN IN FORCE*
All payments made on reservations are refundable if travel to Magnetic island is not permitted subject to -
- the travel restriction still applies 14 days before your booked arrival
- the travel restriction applies from the address provided in your booking
- card fees are not refundable
GENERAL BOOKING TERMS AND CONDITIONS
Please read these terms and conditions carefully.
These conditions incorporate the basis on which all bookings for Best of Magnetic are accepted
CANCELLATIONS & REFUNDS
Within 7 days of Booking
Cancellations notified within 7 days of booking date receive a full refund less any credit or debit card processing fees.
At least 14 days before Arrival
Bookings cancelled at least 14 days prior to arrival date, will incur a cancellation fee equal to 25% of the accommodation cost. Money paid for accommodation in excess of this will be refunded.
Less than 14 days before Arrival
Bookings cancelled less than 14 days prior to arrival date will incur a cancellation fee of 100% of the accommodation cost. There will be no refund.
Failure to arrive on arrival date or a 'no show' will incur a fee of 100% of the accommodation cost. There will be no refund.
If after arrival, clients are dissatisfied with any aspect of their accommodation & terminate their stay, any compensation or refund is at the total discretion of Best of Magnetic management.
Refunds will be processed to the credit card that was used making payment for the booking.
Bookings paid by EFT will be refunded via EFT only.
Refund processing may take up to ten (10) business days.
Bookings made through online travel agents or other agents
Best of Magnetic bears no responsibility for monies paid via a travel agency or 3rd party internet portals until cleared funds are received into the trust account of Best of Magnetic.
Standard Payments accepted include credit cards (Visa, Mastercard, Americam Express) and direct electronic bank transfers. A surcharge may apply to amounts paid by credit card.
The full deposits must be received within 2 working days of making a reservation.
Final balance payments must be received at least 14 days prior to check-in.
If any payment is not received by the due date, Best of Magnetic reserves the right to cancel the booking.
Date and/or Property Changes
Changes to arrival and departure dates may be subject to cancellation fees as outlined in "Cancellations Terms and Charges". Changes to property may be subject to cancellation fees as outlined in "Cancellations Terms and Charges".
Accommodation Tariffs and Charges
Rates quoted on this website are in Australian Dollars and are subject to change at anytime.
Rates are inclusive of GST where applicable. Best of Magnetic properties do not include transport from your home port to holiday and return, items of a personal nature, meals (unless specified), transfers and existing or proposed taxes and government charges, unless otherwise indicated.
Any special offers or discounts advertised must be valid and requested at time of booking.
Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.
Right to refuse or cancel any bookings.
We reserve the right to refuse any booking for any reason whatsoever. We reserve the right to cancel any booking already made prior to arrival. If Best of Magnetic elects to cancel a confirmed booking we will provide a refund of deposited funds received into the Best of Magnetic trust account. Best of Magnetic does not take any responsiblity or accept any liability for other costs or losses incurred by the guest, whether related or not, from any cancellation of their accommodation reservation.
Best of Magnetic strongly recommends that you purchase comprehensive travel insurance at the time of booking. Best of Magnetic will not vary its cancellations policy because of the guests inabilty to arrive as booked or stay for the entire duration of their booking regardless of the cause. Some problems that you should consider insuring against may include severe weather events, natural disasters, flight delays and cancellations, sickness and injury.
Maximum guests are shown at time of booking and subsequently on all confirmation communication.
The Number of Guests should not exceed the number stated at the time of booking or subsequently agreed in writing or email.
Maximum guests is the total of adults, children and infants combined.
Infants need to be included within the number of children at the time of booking.
Additional charges will apply if extra beds or linen (including rollaway beds, sofa beds or cots) are required. Some properties do not accommodate children. Please check the website for details.
If the number of guests exceed the number declared at the time of booking then additional charges may apply. If the number of guests exceed the maximum permitted to stay at the property, then, at the discretion of Best of Magnetic management additional charges may be applied or the property rental may be terminated with immediate affect and all monies paid forfeited.
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.
Minimum length of stay restrictions apply to all properties. The minimum stay may vary according to the time of the year or property.
Check-in and Check-out - I.D and security deposits.
Check-in is 2pm and check-out is 10am. These times may vary for particular properties, please ask your consultant or check the website. For guaranteed check in prior to 2pm, a property must be booked for arrival for the previous day and therefore incurs an additional 1 day rental charge.
Late check out up to 12 noon is at the discretion of Best of Magnetic Management and must be requested 24 hours prior to check out. Late check out after 12 noon will incur additional charges applied to your account.
An acceptable form of photographic identification will need to be produced prior to check-in.
A credit card authorisation (pre-auth) or imprint may be required at time of check in and may be used to cover incidental items such as but not limited to, telephone charges, any breakages or damage during your stay and excess cleaning charges incurred during your stay.
Please note this process validates the presented credit card and protects both the cardholder and merchant from increasing fraud incidents.
We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 14-days. The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated.
Where a credit card is not available a minimum cash deposit may be required.
Accommodation as booked not available
In the unlikely event of a situation whereby Best of Magnetic cannot provide accommodation as previously confirmed, for whatever reason, Best of Magnetic will undertake to relocate clients into an alternative property of equal or better grading at no expense to the client.
Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the client. The alternatives offered are at Best of Magnetic management discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Best of Magnetic recommended property and their own choice of property.
If Best of Magnetic has no suitable substitute property available then the client agrees they are only entitled to a refund of the money they have already paid to Best of Magnetic for the accommodation that cannot be provided.
Accommodation different to description
Whilst care is taken to ensure that the description of facilities and services of Best of Magnetic properties is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest confirms these required features and facilities with Best of Magnetic at time of booking.
Best of Magnetic cannot be held liable for omissions or errors, to a property’s facilities and services whether temporary or permanent.
Property Photos are indicative only.
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.
Maps and Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.
All advertised rates are inclusive of accommodation only. Any extras available can be purchased separately at the time of booking. Please visit the website or contact Best of Magnetic for more information.
Responsibility for Guests and Visitors
The person affecting a booking (i.e. the person/s whose name appears on the booking confirmation) shall be deemed to have accepted the booking terms and conditions on behalf of all persons staying at, or visiting the property during the stay. This person affecting a booking shall be responsible for any unpaid financial charges incurred by other guests or visitors during the stay according to the booking terms and conditions.
The property managers or owners must be granted immediate access to the property on request.
Visitors to all Best of Magnetic properties must not exceed six (6) persons at any one time and must not stay on the property overnight.
Parties and Functions.
Parties and Functions are strictly prohibited regardless of the number of guests.
The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments and/or termination of rental.
Damage, Breakages and Theft
Any damage, breakages, theft or loss caused by the tenant, their guests or visitors are the renter's responsibility during their stay and full cost of replacement or repair will be charged to the renter. This includes, but is not limited to, breakages and theft of, or damage to; buildings, furniture, floors, surfaces, gardens, landscaping, pool, equipment and appliances. Many Best of Magnetic properties have highly polished floors; please do not shift furniture as damage may occur.
Disturbance to other guests and neighbouring properties from excessive noise is prohibited. If you create noise that is disturbing neighbouring units or porperties at any time of day or night, Best of Magnetic management, at its discretion, may impose call out charges and/or the property rental may be terminated and all guests must leave the property with immediate effect. If the rental is terminated all monies paid are forfeited.
In all cases noise that can be heard outside of the property must cease entirely by 10pm.
Guests are allowed a maximum of one vehicle per car space provided on each property and all visitors must park off the property. Guests are not permitted to park trucks, commercial vehicles, trailers, caravans or similar on any property.
No glass is to be taken inside any fenced pool areas. Pool gates must remain operational at all times in accordance with state and local laws. All children must be supervised in the pool areas. There is no running, jumping or diving into or around any pool area.
Lotus House Pond Area
Lotus House has an unfenced fish pond that could be a risk to infants and young childrens safety if they were to fall in. You agree to supervise infants and young children at all times when in the vicinity of the fish pond. Pleaee do not feed the fish in the pond as uncontrolled feeding may harm the fish and contaminate the pond.
For the protection of the property and guests, Lotus House, Tranquility Base and Nahmahlu have installed external video surveillance cameras which may record for review in the case of an incident. You agree to stay at these properties in the full knowledge of these video recording systems. You also agree to inform all guests staying at the property of these external video recording systems. You will also inform your visitors to the property that an external camera system may be active. Any person who is not comfortable to be filmed in the externally monitored area is requested not to enter the property. Signage will be placed at entry points to the property to alert guests and visitors of the video recording system. If you want additional information regarding these security systems or have any concerns we will be pleased discuss this with you.
External Light Timers
Where properties have automatic timers controlling external lighting and pool equipment, please do not alter. A fee may apply for re-setting.
Pets are not allowed in any property rented through Best of Magnetic unless specifically mentioned in the property features on www.bestofmagnetic.com. Best of Magnetic must be advised of any pet accommodation requests prior to booking. Agreements for pets will be noted on the booking confirmation.
Removing items from Property
No furniture, fittings, appliances including kitchenware, crockery and glass wear may be removed from the property at any time during the stay.
No properties offered for rent by Best of Magnetic are available for school leavers during schoolies week. Best of Magnetic reserve the right to cancel any booking made for this period.
Best of Magnetic can sometimes include or offer third party products in special packages or as extras. As an agent on behalf of this product or service, Best of Magnetic shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
Best of Magnetic both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers.
By utilising the service provided by Best of Magnetic, you agree that: Best of Magnetic shall not be liable for the willful or negligent acts and/or omissions of such carriers and/or service providers.
Best of Magnetic will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to; acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information displayed on this website is correct.
Information and rates and Best of Magnetic websites are subject to change without notice.
Best of Magnetic only accepts instructions on the above terms.
Specified Additional Charges
In addition to the cost of the accommodation, you authorise Best of Magnetic to store and charge the credit card provided with the booking for any of the following charges that may relate to our stay at the property:
LOST KEYS - Replacement of lost keys, remote controls at replacement cost plus a $40 admin fee
LOCK OUTS - Attending lock-outs between 7pm and 7am cost $60
EXTRA CLEANING - Extra cleaning charges if property left unacceptable. Please Note: rubbish should be placed in outside garbage bin, all kitchen items to be cleaned before departure, removal of excess garbage, boxes, bottles etc.
BBQ CLEANING - There is a $50 charge for not cleaning a private BBQ ready for next use.
DAMAGES - Any damage to the property, its building, contents, common property or garden, including missing items.
OTHER COSTS - Any other incidental charges that may be incurred as per -vendor- booking terms and conditions.
MOVED ITEMS - A minimum charge of $50 is applicable for items that are moved from one property to another.
LATE CHECK OUT - Unless agreed in writing, failure to vacate the property within 60 minutes of check out time will be charged as an additioinal days rent.
Where replacement cost is noted an invoice showing the items charged will be provided to the guest email provided.